Wheelchair Escorts

Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.

Wheelchair Storage

For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon co mpletion of the event, the staff member will return your wheelchair to you at your seat.

Assistive Listening Devices (ALD)

Assistive listening devices are available for deaf and hard of hearing individuals. Specifically, we provide the R7 Personal PA model manufactured by the Williams Sound Corporation that operates on an FM system. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral. There is no charge for this service.

Interpreted Performances

Radio City Music Hall is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, will make every effort to accommodate each request. Please contact the Disabled Services Department for further information.

Ventilators/Respirators

If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.

Security

Please call our Security Command Center at 212.485.7200 for any security related concerns.

Lost and Found

Please contact the Security Command Center at 212.485.7200 for items lost in Radio City Music Hall.

TTY Service/Relay Calls

Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or Radio City Music Hall.

Service Animals/Guide Dogs

Service animals are welcome in Radio City Music Hall and will rest in the seating area of the disabled patron, rather than in the aisle.

Emergency Evacuation Procedures

Radio City Music Hall personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.

Comments and Suggestions

We welcome all comments and suggestions. Please write to us at our mailing address:

Radio City Music Hall
2 Pennsylvania Plaza
New York, NY 10121-0091
ATTN: Disabled Services