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Address

The Chicago Theatre and Box Office is located at:
175 N. State Street
Chicago, IL 60601

Airports

The Chicago area is serviced by 2 major airports: O'Hare International Airport and Midway International Airport.

Aisles

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management

For most events at The Chicago Theatre, alcoholic beverages are available for purchase. The Chicago Theatre staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside The Chicago Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Please be aware that it is the policy of The Madison Square Garden Company to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Madison Square Garden, Radio City Music Hall, The Beacon Theatre or The Chicago Theatre.
 
Pursuant to applicable State law , we accept only the following forms of identification:
 
    •    A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada (except Canadian ID other than a valid passport will not be accepted at the Chicago Theatre)
 
    •    A valid passport
 
    •    A valid U.S. military ID

Animals

Service Animals
Service animals are permitted at The Chicago Theatre.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.  Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.  A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual bringing a service animal, we strongly recommend that you contact The Chicago Theatre's Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access.   Please click here to request your Animal Access Card.

If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact The Chicago Theatre’s Disabled Services Department at 888-609-7599.

Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder.  While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting.   Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle.  A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact The Chicago Theatre’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.  Please click here to request your Animal Access Card.  

To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability.  That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include The Chicago Theatre’s Disabled Services Department contacting your mental health care professional to authenticate the documentation.  If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.

Assistive Listening Devices

Assistive listening devices are available at Coat Check during events at The Chicago Theatre. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

Backstage Passes

The Chicago Theatre does not distribute backstage passes for any event.

Bag Check

Coats and bags may be checked for $2 per item. Please note that backpacks and other large bags are not permitted into the auditorium. For the comfort, safety and security of all patrons, all such items must be checked. Smaller purses are permitted into the auditorium.

Bag Searches

The Chicago Theatre asks all guests to arrive early and travel light. All persons and bags are subject to search.

Bottles and Containers

Outside food and beverages are not permitted in the theatre. Our concession stands offer a wide variety of beverage and snack options, including light pre-theatre fare. Can I take concessions into the auditorium? This varies from show to show. Please ask your bartender or an usher about the event's policy. Bottled water is always permitted in the auditorium.

Box Office

The Chicago Box Office is located on North State Street between Lake and Randolph Streets. Please click here for Box Office hours

Broken Seats

If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Relations Representative for further assistance.

Cameras

Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses, including SLR's, are not permitted inside The Chicago Theatre at any time.  This policy will be strictly enforced.  You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited. 

Cancelled/Postponed Events

In the rare event that a Chicago Theatre event is postponed or cancelled, please visit The Chicago Theatre website for the most up-to-date information.

Children

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to The Chicago Theatre. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent or guardian's lap. Please note, that for certain children's events, all children who have reached their first birthday require a ticket.

Coat Check

Coats and bags may be checked for $2 per item. Please note that backpacks and other large bags are not permitted into the auditorium. For the comfort, safety and security of all patrons, all such items must be checked. Smaller purses are permitted into the auditorium.

Code of Conduct

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct The Chicago Theatre staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Concessions

If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee and bottled water. At some events, popcorn and pretzels may also be available for purchase as well as beer, wine and spirits. You may use your American Express, Visa, MasterCard, Diner's Club and Discover Card at these stands. Currently, The Chicago Theatre does not sell cooked food. Outside food and beverage, including water, are prohibited. Food and drink are allowed in the seating area, however, we ask that you be respectful of The Chicago Theatre and others sitting around you.

Directions

Please click here for directions to The Chicago Theatre.

Disabled Services

The Chicago Theatre provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 888-609-7599. Assistive Listening Devices are available at Coat Check during events.

Door Opening Times

Doors for events at The Chicago Theatre open one hour prior to event start time.

Dress Code

Unless otherwise noted, The Chicago Theatre does not have a formal dress code. We do ask, however, that you use your best personal judgement when dressing for an event.

Employment Opportunities

Please click here to learn about employment opportunities at The Chicago Theatre.

Facility Surcharge

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($3.50) is included in the price of each ticket. Any ticket with a face value above $15.00 is subject to a facility surcharge.

First Aid

Emergency Medical Technicians (EMTs) are available at every event for medical emergencies

Flash Photography

Flash Photography inside the The Chicago Theatre is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

Food and Beverage

Outside food and beverages are not permitted in the theatre. Our concession stands offer a wide variety of beverage and snack options, including light pre-theatre fare. Can I take concessions into the auditorium? This varies from show to show. Please ask your bartender or an usher about the event's policy. Bottled water is always permitted in the auditorium.

Guest Services

The Chicago Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer or Guest Relations Representative.

Guest Relations: 212-465-6225
Disabled Services: 888-609-7599

Handouts/Leaflets/Vending

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of The Chicago Theatre. In addition, vending, peddling or product sampling is not allowed.

Hotels

Please click here for information on hotels in the vicinity of The Chicago Theatre.

Inclement Weather

The Chicago Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as on our main information telephone line at 312.462.6300. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.

Insider Email Newsletter

Click here to become part of The Chicago Theatre Insider and receive news and special offers via e-mail. As new shows and performances are frequently added, any printed materials might quickly become outdated. While we do occasional mailings, we handle the majority of our communications via email. You may also check our website for the latest schedule, or call The Chicago Theatre Customer Service line at 312.462.6300.

Lost and Found

If you've misplaced an item while you're still at the theatre, please visit our Coat Check in the Lobby. Any items found by ushers or other patrons will be taken to Coat Check. If you have already left the theatre, please call The Chicago Theatre's Customer Service number at 312.462.6300 for items lost in The Chicago Theatre and we'll be happy to check our Lost and Found for you.

Lost Children

If you become separated from your child during an event, please seek the nearest Usher, Security Officer or Guest Relations Representative for assistance. It always helps if your child has his or her seat location information with them.

Lost Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 800.745.3000.

Merchandise

The Chicago Theatre has many points of sale from which you may purchase merchandise at an event. Merchandise can be purchased with cash or credit card. There are ATM's on the Main and Lower Levels of the theatre.

Messages

Due to the overwhelming number of requests that The Chicago Theatre receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.

Minimum Age Policy

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to The Chicago Theatre. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent or guardian's lap. Please note, that for certain children's events all children who have reached their first birthday require a ticket.

Parking

There are a number of parking garages surrounding the theatre, with the Randolph Wabash Self-Park being the closest, located just around the corner from The Chicago Theatre and open for all performances. For parking information, please call 312.986.6863.

Pre-Sale Information

For some events at the Chicago Theatre, promoters may decide to set up special pre-sales, which Chicago Theatre Insider members may participate in. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the sale of tickets to the general public. Please note, that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales, a special code is required. When a promoter arranges for a Chicago Theatre Insider pre-sale, Insider members will be notified of the guidelines of the pre-sale via e-mail. The promoter of the event determines whether a pre-sale takes place and who may participate Click here to sign up for The Chicago Theatre Insider.

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Chicago Theatre may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from The Chicago Theatre are: weapons, laser pens, signs, banners, oversized bags, outside food and beverage, including water, cans, bottles, alcohol, drugs, video cameras, monopods, tripods, audio recording devices and SLR cameras with telephoto or zoom lenses. You may bring in a disposable, 35mm or digital point and shoot camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Promotional Codes

When ordering tickets online through www.ticketmaster.com, enter your promotion code in the box labeled, "Local Presale." Click here to become part of The Chicago Theatre Insider and receive news and special offers via e-mail. As new shows and performances are frequently added, any printed materials might quickly become outdated. While we do occasional mailings, we handle the majority of our communications via email. You may also check our website for the latest schedule, or call The Chicago Theatre Customer Service line at 312.462.6300.

Recording Devices

Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses are not permitted inside The Chicago Theatre at any time. This policy will be strictly enforced.

Refunds & Exchanges

The Chicago Theatre has a no refund, no exchange policy on tickets for all events.

Renting The Chicago Theatre

Please click here for information on hosting an event at The Chicago Theatre.

Restaurants

Please click here for information on Restaurants in the vicinity of The Chicago Theatre.

Schedule of Events

Click here to become part of The Chicago Theatre Insider and receive news and special offers via email. As new shows and performances are frequently added, any printed materials might quickly become outdated. While we do occasional mailings, we handle the majority of our communications via email. You may also check our website for the latest schedule, or call The Chicago Theatre Customer Service line at 312.462.6300.

Seating Capacity

For most events, the seating capacity is approximately 3,600, however, this capacity does change depending on the scaling of the event.

Seating Chart

Please click here for a seating chart of The Chicago Theatre.

Seat Locations

With the exception of the pit section, theatre seating is numbered with odd numbers on the right side of the auditorium and even numbers on the left. For example, seats 301 and 303 are side by side.

Security

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Chicago Theatre may utilize metal detecting hand wands, walk-through metal detectors or other devices. Amongst items that are prohibited from The Chicago Theatre are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses. You may bring in a digital, disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Smoking

By law, smoking in all areas of The Chicago Theatre is prohibited. You may smoke outside the theatre building; however, you must retain your ticket for admittance back into the building.

Standing

During some concerts, the artists may encourage guests to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Tickets

You can purchase tickets in person at The Chicago Theatre Box Office (open Monday-Friday Noon to 6 pm and one hour prior to performances), on the phone via Ticketmaster at 800.745.3000 and online at www.ticketmaster.com. Tickets are also available at all Ticketmaster outlets.

Ticket Stubs

Please hold on to your ticket. Your ticket is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. The Chicago Theatre staff may ask to see your ticket at any time during the event. You will also need to keep your ticket in the rare occurrence an event is cut short for any reason.

TicketMaster Charges

Please understand that a facility surcharge is included in the ticket price, if the original face value (prior to any discounts) is more than $15.00. Please be aware that the TicketMaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through TicketMaster. If you choose to use TicketMaster's phone or Internet service, you will be assessed a facility surcharge, a convenience and shipping charge. If you choose to utilize a TicketMaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid TicketMaster charges only by purchasing tickets in person at our Box Office.

Tours

Please click here for information on Tours of The Chicago Theatre.

Upcoming Events Calendar

Click here to become part of The Chicago Theatre Insider and receive news and special offers via e-mail. As new shows and performances are frequently added, any printed materials might quickly become outdated. While we do occasional mailings, we handle the majority of our communications via email. You may also check our website for the latest schedule, or call The Chicago Theatre Customer Service line at 312.462.6300.

PRIVATE EVENTS AT THE THEATRE

PRIVATE EVENTS AT THE THEATRE  

Infuse the glamour and elegance of The Chicago Theatre into your next private event or meeting.

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