Box Office purchases for events at The Chicago Theatre must be made at The Chicago Theatre Box Office, not available at any other MSG Venue Box Office.
Patrons who have tickets being held at Will Call may pick up their tickets on the day of the event. Patrons must present the actual credit card used to place the order, a valid photo ID and the order number.
The Chicago Box Offices will not accept Will Call tickets from individual patrons.
The Chicago Theatre Box Office closes for advance sales at 6pm on event days; after 6pm the Box Office is only available for Will Call and ticket sales for that evening's event.
The Box Office will open early and on Saturdays for new event on sales.
Monday - Friday NOON - 6pm
If a new event goes on sale prior to NOON, the Box Office will open early.
If an event takes place on Saturday or Sunday, Box Office will open 1 hour before the event start time and will remain open 1 hour after the event start time for Will Call and tickets sales for that day's event.
If a new event goes on sale on Saturday, the Box Office will be open.