How to purchase individual tickets for public events at The Chicago Theatre:

  • In Person at our Box Office
  • On the internet at www.ticketmaster.com
  • Calling Ticketmaster Chicago at (800) 745-3000
  • In Person at a Ticketmaster Outlet

Box Office purchases for events at The Chicago Theatre must be made at The Chicago Theatre Box Office, not available at any other MSG Venue Box Office.

Payments Accepted

  • Cash
  • Major Credit Cards [American Express, Mastercard, Visa and Discover]
  • Personal & company checks ARE NOT accepted.


  • Tickets purchased via Ticketmaster are subject to convenience fees.
  • Tickets purchased in person at the venue Box Office are not subject to Ticketmaster convenience fees.

Will Call

Patrons who have tickets being held at Will Call may pick up their tickets on the day of the event. Patrons must present the actual credit card used to place the order, a valid photo ID and the order number.

The Chicago Box Offices will not accept Will Call tickets from individual patrons.


The Chicago Theatre Box Office closes for advance sales at 6pm on event days; after 6pm the Box Office is only available for Will Call and ticket sales for that evening's event.

The Box Office will open early and on Saturdays for new event on sales.

All ticket sales are final; no refunds or exchanges


Venue Regular Hours

Monday - Friday  NOON - 6pm
If an event starts before 1pm, the Box Office will open 1 hour before the event start time. If an event starts after 7pm, the Box Office will remain open 1 hour after the event start time.

If a new event goes on sale prior to NOON, the Box Office will open early.

Saturday & Sunday CLOSED
If an event takes place on Saturday or Sunday, Box Office will open 1 hour before the event start time and will remain open 1 hour after the event start time for Will Call and tickets sales for that day's event.

If a new event goes on sale on Saturday, the Box Office will be open.